Contact Us
We are a small team, so your message reaches an actual person — not a ticket queue. Most emails are answered within one business day, and always within two.
Email us
support@purekiln.com
Monday–Friday, 9am–6pm ET. Messages sent over the weekend are answered Monday morning.
To help us reply faster
If your question is about an existing order, include your order number (it starts with # and is in your confirmation email). If it is about a damaged or incorrect item, attach a photo — we can usually resolve it in a single reply, with no need to return the piece.
Common questions, answered instantly
Many questions already have a written answer, and you will get it faster there than from us:
- Shipping times, returns, order changes → FAQs
- Washing, storing, and repairing porcelain → Product Care
- Is it dishwasher-safe? → Straight answer
- Gift notes, packaging, and bulk orders → Gifting
Wholesale, press, and collaborations
Interested in stocking Purekiln, featuring us, or working together on a project? Write to support@purekiln.com with “Wholesale” or “Press” in the subject line and we will route it correctly. Please include your store or publication name and, if relevant, the volume you have in mind.
Where we are
Purekiln is a US-registered brand sourcing directly from the kilns of Dehua, Fujian — the town that has been firing Blanc de Chine porcelain for more than five centuries. Read the full story on our About page, or see how each piece is made in From Dehua to Your Home.
We never share your email with third parties. See our Privacy Policy.